1. General Website Use

Crest & Bloom provides an online shopping experience for customers interested in wedding invitations, stationery, accessories, and related celebration details.

By using our website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian who is responsible for your activities and purchases.

You agree to use our website only for lawful purposes and to provide accurate information when creating an account, submitting an inquiry, or placing an order.

We may restrict access, suspend accounts, refuse service, or cancel orders when reasonably necessary to address fraudulent activity, security concerns, violations of these terms, or other legitimate business reasons, subject to applicable law.

2. Product Information & Availability

We aim to present accurate descriptions, photographs, specifications, prices, and availability information for the products offered through Crest & Bloom.

Our collections may include wedding invitations, RSVP cards, save the dates, ceremony programs, reception stationery, decorative accessories, and other wedding-related products.

We make reasonable efforts to describe each item clearly, including its design, materials, dimensions, quantities, and available customization options where applicable.

Product Appearance & Color Variations

Colors displayed on a screen may vary depending on device settings, lighting conditions, monitor calibration, and display resolution. Printed colors may also differ slightly from digital previews.

Minor variations in paper texture, decorative finishes, materials, and other visual details may occur where identified in product descriptions or reasonably inherent to the materials used.

Such variations do not override any express product specifications or rights available under applicable consumer protection laws.

Product Availability & Changes

We reserve the right, subject to applicable law, to:

• Update product descriptions or specifications.
• Adjust prices for future purchases.
• Discontinue products or designs.
• Limit available quantities where reasonably necessary.
• Correct material pricing or listing errors.
• Contact customers when an ordered product becomes unavailable.

If a material error or availability issue affects an order that has already been placed, we will communicate available options, which may include cancellation and a refund of the affected payment.

3. Personalized Wedding Products

Some wedding invitations, stationery, and accessories may offer personalization options, allowing customers to incorporate meaningful details into their selected designs.

Depending on the product, customization may involve names, initials, wedding dates, ceremony locations, invitation wording, monograms, color choices, or other requested details.

Accuracy of Personalization Details

Customers are responsible for reviewing the information they submit, including the spelling of names, dates, addresses, ceremony times, and personalized messages.

Before placing an order, please check all personalization fields carefully to help prevent errors in the finished product.

Design Previews & Approval

If a particular product includes a design proof or approval process, the applicable instructions will be provided as part of that service. Customers should review any supplied proof carefully before confirming approval.

Once production has started, changes may not be possible. Requests for corrections or modifications will be evaluated according to the order's current processing stage and the product's stated conditions.

Production & Wedding Deadlines

Personalized products may require additional preparation or production time. Any applicable processing estimates should be reviewed alongside shipping estimates before placing an order.

If you need products for a particular wedding date, we recommend ordering sufficiently early to allow for preparation, shipping, and unexpected delays.

Unless explicitly confirmed in writing, providing a wedding date during checkout does not establish a guaranteed delivery commitment for that date.

Customer-Provided Information

Customers must ensure that any text, artwork, photographs, or other materials submitted for personalization may lawfully be used for the requested product.

We may decline requests involving unlawful, infringing, or otherwise prohibited content.

4. Orders, Pricing & Payments

When placing an order with Crest & Bloom, you agree to provide accurate billing, shipping, and contact information.

Customers should review product selections, personalization details, quantities, shipping information, and the order total before completing checkout.

Pricing & Charges

Product prices are displayed on our website and may be updated from time to time. Applicable taxes, shipping charges, and other required fees will be presented during checkout before order submission.

Any optional personalization charges will be identified where applicable.

Payment Processing

Payments are handled through third-party payment processing services. Payment information is processed according to the procedures and security practices of the applicable provider.

Crest & Bloom does not intentionally store complete payment card numbers or card security codes within its ordinary customer order records.

Order Confirmation & Verification

After submitting an order, customers may receive an order confirmation at the email address provided during checkout.

Orders may be reviewed for payment authorization, product availability, personalization requirements, or potential fraudulent activity.

We may contact customers when additional information is needed to process an order. If an order cannot be accepted or fulfilled, we will communicate the issue and arrange any refund due under applicable law.

5. Shipping & Delivery

We understand that wedding purchases are often connected to important dates, and we encourage customers to review processing and shipping information before completing their orders.

Estimated processing and delivery times may vary by product type, personalization requirements, inventory availability, destination, and selected shipping service.

Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete details may cause delivery complications.

Please contact our support team promptly if you identify an address error after placing an order. Changes may not be possible once an order has entered fulfillment or shipping.

Delivery Estimates

Delivery estimates are not guaranteed arrival dates unless an express delivery commitment is provided for the applicable order.

Shipping may be affected by carrier operations, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

We will address delayed or undelivered orders in accordance with our published shipping terms and applicable consumer protection requirements.

Wedding Date Considerations

Customers ordering invitations or stationery for a scheduled celebration should allow sufficient time for delivery and, where relevant, addressing, assembly, and mailing to guests.

For additional details about shipping arrangements and delivery concerns, please review the shipping information published on our website or contact customer support.

6. Returns, Refunds & Cancellations

We want customers to understand the conditions applicable to returns, exchanges, refunds, and order cancellations before making a purchase.

Eligibility may depend on the product's condition, the reason for the request, applicable return deadlines, and whether the item was personalized or prepared specifically for the customer.

Standard Products

Eligible standard products may be returned according to the conditions and timeframes stated in our Return & Refund Policy.

Personalized or Custom-Made Products

Personalized products may have different cancellation or return conditions because they are prepared using customer-selected details.

Any applicable restrictions must be clearly disclosed in the relevant product information or return policy. These restrictions do not eliminate rights available for defective, damaged, incorrect, or otherwise nonconforming products under applicable law.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or does not match the applicable product description, please contact our support team with your order number and relevant details.

Our team will review the circumstances and explain the available resolution options in accordance with our policies and applicable law.

Cancellation Requests

To request cancellation, contact us as soon as possible. Cancellation eligibility may depend on whether order preparation, personalization, or shipping has already begun.

For complete information, please review our Return & Refund Policy.

7. Intellectual Property

Unless otherwise indicated, content published on crestandbloom.com, including product photographs, written descriptions, graphics, logos, artwork, layout elements, and original designs, belongs to Crest & Bloom or its respective licensors and content providers.

This material may be protected by applicable copyright, trademark, and other intellectual property laws.

Website content is provided for personal shopping and informational purposes. Without appropriate authorization, users may not reproduce, distribute, commercially exploit, or misrepresent ownership of protected materials.

Purchasing a printed invitation, stationery product, or decorative accessory does not automatically transfer intellectual property rights in the underlying artwork or design.

Customers retain ownership of original materials they lawfully submit for personalization, subject to the limited permissions necessary for order fulfillment.

8. Customer-Submitted Content

When customers submit personalization instructions, artwork, wording, images, or other materials, they grant Crest & Bloom and relevant service providers a limited permission to use those materials as reasonably necessary to evaluate, prepare, fulfill, and support the requested order.

Customers confirm that they have the necessary rights or permissions to provide submitted materials for these purposes.

We do not claim ownership of original customer-submitted materials solely because they are provided for order personalization.

We will not publish personalized wedding information or customer-submitted artwork for promotional purposes without appropriate authorization.

Information submitted for orders is also handled in accordance with our Privacy Policy.

9. Acceptable Website Use

To help maintain a secure and reliable shopping environment, visitors and customers agree not to:

• Use the website for unlawful or fraudulent activities.
• Provide intentionally false payment or identity information.
• Attempt unauthorized access to accounts or website systems.
• Introduce viruses, malicious scripts, or harmful software.
• Interfere with website security or normal operation.
• Misuse website functions to disrupt other customers.
• Collect website information through unauthorized automated methods.
• Submit materials that infringe the rights of others.
• Impersonate another person or misrepresent an affiliation.

We may take reasonable action in response to prohibited conduct, including restricting access or canceling affected orders, subject to applicable law.

10. Third-Party Links & Services

Our website may include links to external websites or services that support payment processing, shipment tracking, customer communications, or other shopping-related functions.

These services may be operated independently and may have their own terms, privacy notices, and operational practices.

Crest & Bloom is not responsible for the independent content or policies of external websites that we do not control.

We encourage customers to review the relevant terms before providing personal information or completing transactions through third-party services.

11. Disclaimer of Warranties

We work to maintain accurate website information and reliable online shopping functionality. However, temporary interruptions, technical errors, or maintenance may occasionally affect website access.

To the extent permitted by applicable law, our website and its informational content are provided on an "as is" and "as available" basis without guarantees of uninterrupted operation or error-free availability.

Nothing in these Terms & Conditions excludes any express product warranty, statutory consumer guarantee, or other right that cannot lawfully be excluded.

Product-related concerns will be reviewed in accordance with the applicable product description, our published policies, and relevant consumer protection laws.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Crest & Bloom and its service providers will not be liable for indirect, incidental, special, or consequential losses arising from website use or purchases where such liability may lawfully be excluded.

To the extent permitted by law, our aggregate liability arising from a particular purchase will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where prohibited by law and do not restrict rights or remedies that cannot legally be waived, including applicable rights concerning defective or nonconforming goods.

Customers should notify us promptly if an order-related issue arises so we can evaluate the situation and available remedies.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify Crest & Bloom, its operator, and relevant service providers against third-party claims, damages, and reasonable expenses arising directly from your unlawful use of the website, infringement of third-party intellectual property rights through submitted materials, or material violations of these Terms & Conditions.

This provision does not require you to indemnify us for our own negligence, misconduct, or liabilities that applicable law does not permit us to transfer to customers.

14. Privacy & Personal Information

Your privacy is important to Crest & Bloom. We collect and process information needed to manage customer accounts, fulfill orders, provide support, and operate our online store.

Information provided for wedding personalization may include names, wedding dates, venue details, and other requested content.

For information about data collection, cookies, information sharing, retention, and privacy-related requests, please review our Privacy Policy & Cookie Notice.

15. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our operations, product offerings, website functionality, or applicable legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date. Material changes will be communicated where required by applicable law.

Unless otherwise required by law or agreed with the customer, updates will not retroactively alter the contractual terms applicable to an order already accepted.

Continued use of the website after revised terms become effective is subject to the updated terms where legally enforceable.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles, except where mandatory laws provide otherwise.

Nothing in this section limits consumer protections or legal rights that cannot be waived under applicable law.

17. Contact Information

If you have questions about these Terms & Conditions, product information, personalized orders, payment concerns, or other shopping-related matters, please contact us.

Email: support@crestandbloom.com

Phone: +1 (214) 738-6291

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

For order-related inquiries, please include your order number when available so our team can review your request more efficiently.