1. Information We Collect

We collect information that helps us operate our online store, fulfill customer orders, provide support, and improve the shopping experience. The information collected depends on how you interact with Crest & Bloom.

Personal & Contact Information

When you place an order, create an account, or contact us, we may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Information included in customer support inquiries

Order & Transaction Information

To process purchases of wedding invitations, stationery, and accessories, we may collect:

• Products selected and quantities ordered
• Order numbers and purchase history
• Shipping methods and delivery instructions
• Payment status and transaction references
• Return, refund, or cancellation requests

Wedding Personalization Information

Certain wedding products may require additional details to prepare or personalize an order. Depending on the product, this information may include:

• Couple's names or initials
• Wedding dates and ceremony times
• Wedding venue names and locations
• Personalized invitation wording
• Monograms, messages, or other requested text
• Guest-related details submitted for customized stationery
• Design preferences, colors, or personalization instructions

We use these details to evaluate, prepare, or fulfill personalized orders and related customer service requests. Please avoid including sensitive personal information that is not necessary for your order.

Account & Preference Information

If you create an account or use saved shopping features, we may process information such as account credentials, saved addresses, wishlists, shopping preferences, and communication settings.

Technical & Browsing Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring website, pages visited, and interactions with website features.

2. How We Collect Information

Crest & Bloom may collect information through several customer interactions, including:

• When you browse products or use our website
• When you place an order or complete checkout
• When you create or update a customer account
• When you provide details for a personalized wedding product
• When you contact our customer support team
• When you request a return, refund, or order update
• When you subscribe to promotional communications
• Through cookies and similar website technologies
• Through service providers involved in processing your order

Some information is provided directly by you, while other information is generated automatically through website interactions or received from providers supporting our services.

3. How We Use Your Information

We use personal information for legitimate business purposes related to operating Crest & Bloom and providing our products and services.

These purposes may include:

• Processing and confirming customer purchases
• Preparing and fulfilling wedding stationery and accessory orders
• Communicating about personalization details when applicable
• Arranging shipping and delivery
• Sending order confirmations and transaction updates
• Responding to questions and customer support requests
• Managing returns, refunds, and cancellations
• Maintaining customer accounts and shopping preferences
• Improving website navigation and functionality
• Understanding product interest and website performance
• Sending marketing communications when permitted
• Preventing fraud and unauthorized transactions
• Complying with applicable laws and recordkeeping obligations

We aim to limit the personal information we collect and use to what is reasonably necessary for the purposes described in this policy.

4. Privacy for Personalized Wedding Orders

Weddings often involve meaningful personal details, and we recognize that customized invitations and stationery may contain information about your relationship, ceremony, and invited guests.

When personalization is offered, the information you submit is used to prepare the requested product, verify order requirements, and communicate with you when clarification is needed.

Examples include printing couple's names on invitation cards, incorporating wedding dates into stationery, or using supplied wording for ceremony programs and reception details.

If you submit personal information about other individuals, such as guest names or mailing addresses, please ensure that you are authorized to provide that information for the requested purpose.

Personalization details may be shared with service providers involved in preparing or fulfilling an order when necessary.

We do not use customer-submitted wedding details as public testimonials or promotional examples without appropriate permission.

5. Payment Processing & Security

Protecting payment-related information is an important part of providing a reliable shopping experience. Payment transactions on Crest & Bloom are handled through third-party payment processing services.

Payment providers may collect and process information necessary to authorize transactions, verify payment details, prevent fraud, and complete purchases.

Crest & Bloom does not intentionally store complete payment card numbers or card security codes within its ordinary customer order records.

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information. Secure website connections and appropriate access controls help reduce risks associated with unauthorized access or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and contact us if they notice suspicious account activity.

6. Cookies & Tracking Technologies

Crest & Bloom may use cookies and similar technologies to operate website features, remember shopping preferences, understand website usage, and support relevant marketing.

Cookies are small files stored on your device when you visit a website. They allow certain information to be recognized between pages or browsing sessions.

Essential Cookies

These cookies support core website features such as shopping cart functionality, account sessions, checkout processes, and security. Disabling them may prevent parts of our website from working correctly.

Functional Cookies

Functional cookies may remember selected preferences, including language settings, shopping choices, or other website options intended to make browsing more convenient.

Analytics Cookies

Analytics technologies may help us understand how visitors find and use our website, which pages receive attention, and how website performance can be improved.

Marketing & Advertising Cookies

Where implemented and permitted, advertising technologies may help measure promotional campaigns or provide more relevant advertising. These technologies may involve third-party service providers.

The specific cookies used may vary depending on the website features and services active at the time of your visit.

7. Managing Cookies & Cookie Restrictions

You can manage or restrict cookies through your browser's privacy and security settings. Most modern browsers allow users to review, block, or delete stored cookies.

Depending on your browser, you may be able to:

• Block cookies from particular websites
• Delete cookies already stored on your device
• Limit third-party cookies
• Adjust tracking and privacy settings
• Use private or incognito browsing modes

Restricting certain cookies may affect shopping cart persistence, saved preferences, account sessions, or checkout functionality.

Browser-based cookie controls do not necessarily stop all forms of data collection or tracking. Where applicable, additional privacy choices may be available through the website or by contacting our customer support team.

If you need assistance understanding your cookie options, contact support@crestandbloom.com.

8. Third-Party Services & Information Sharing

Operating an online wedding stationery store may require us to work with external service providers that perform specific business functions on our behalf.

Depending on the services in use, these providers may include:

• Payment processing companies
• Shipping carriers and delivery providers
• Order preparation and fulfillment partners
• Website hosting and technical support services
• Website analytics providers
• Email communication platforms
• Security and fraud prevention services
• Advertising and marketing technology providers

We share information with service providers to the extent reasonably necessary for the services they perform, subject to applicable legal requirements and contractual arrangements.

We do not sell customer contact lists as a standalone commercial product.

Certain privacy laws may define the "sale" or "sharing" of personal information more broadly, including some advertising-related disclosures. Where applicable, we will provide legally required information and opportunities to exercise relevant choices.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a lawful business transaction, subject to applicable requirements.

9. Data Retention

Crest & Bloom retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or to meet applicable legal obligations.

Retention periods may differ depending on the category of information and the reason it was collected.

For example, order and transaction records may need to be maintained for accounting, tax, customer service, dispute resolution, or fraud prevention purposes.

Personalization details and customer communications may be retained as needed to fulfill orders, respond to related inquiries, and maintain appropriate records.

When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize, or otherwise manage it in accordance with our obligations.

10. Your Privacy Rights

Depending on where you live and the privacy laws applicable to Crest & Bloom, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about personal data we process
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request a portable copy of certain information
• Opt out of qualifying data uses or disclosures
• Withdraw marketing consent where applicable
• Exercise other rights provided by applicable law

Certain rights may be subject to limitations or exceptions, including legal recordkeeping obligations, transaction completion, security requirements, and other lawful business needs.

How to Submit a Privacy Request

To request access, correction, deletion, or information about your privacy options, please email support@crestandbloom.com with the subject line "Privacy Request."

Include enough information for us to understand your request. We may ask for additional information to reasonably verify your identity before disclosing or modifying personal data.

We will review and respond to applicable requests in accordance with relevant legal requirements. Where required by law, additional options for appeals or authorized representatives will be provided.

11. Marketing Communications

If you choose to subscribe to Crest & Bloom marketing communications, you may receive emails featuring wedding planning inspiration, invitation ideas, stationery collections, new product arrivals, and promotional updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe instructions included in those messages or by contacting customer support.

Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to orders, payments, deliveries, or customer service.

12. Children's Privacy

Crest & Bloom is designed for adults shopping for wedding invitations, stationery, accessories, and related products.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under that age.

If you believe that a child has submitted personal information to us without appropriate authorization, please contact support@crestandbloom.com so we can review the matter and take appropriate action.

13. Links to External Websites

Our website may contain links to third-party websites or services, including payment services, shipping resources, and other external platforms.

These external websites may operate under their own privacy policies and information practices. Crest & Bloom does not control how independent third-party websites collect or manage personal data.

We encourage customers to review the privacy notices of external services before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy & Cookie Notice periodically to reflect changes in our website, business operations, service providers, or applicable privacy requirements.

When updates are made, the revised policy will be published on this page with an updated revision date.

We encourage visitors and customers to review this page occasionally to remain informed about how their information is handled.

15. Contact Information

If you have questions about this Privacy Policy, our use of cookies, personal information associated with your order, or a privacy-related request, please contact Crest & Bloom.

Email: support@crestandbloom.com

Phone: +1 (214) 738-6291

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

For privacy-related inquiries, please include "Privacy Request" in your email subject line so we can identify your request.