1. Shipping Coverage & Providers

Crest & Bloom offers shipping services for eligible orders within the contiguous United States. Our wedding invitations, stationery, and accessories are shipped using delivery services selected according to the order's destination, package requirements, and available shipping method.

Depending on availability and fulfillment arrangements, shipping providers may include USPS, DHL, EMS, and regional delivery carriers.

The carrier assigned to an order may vary based on package size, destination, and logistics requirements. When tracking is available, shipment details will be provided after the order has been dispatched.

We aim to use appropriate delivery services to help ensure that paper goods, decorative details, and wedding accessories reach customers in suitable condition.

2. Order Processing Time

Orders begin processing after payment has been successfully verified. Processing includes activities such as confirming order information, reviewing product availability, preparing items for fulfillment, and arranging shipment.

Our standard processing schedule is Monday through Friday, excluding observed holidays.

Daily Order Cut-Off Time

Orders placed before 2:00 PM Eastern Time (ET) on a business day may begin processing on the same day. Orders placed after this cut-off will generally begin processing on the following business day.

The standard processing estimate for eligible, ready-to-ship products is 1–3 business days.

Please note that the processing cut-off refers to when an order may enter our fulfillment workflow. It does not guarantee same-day shipment or delivery.

Factors That May Affect Processing

• Payment verification requirements
• Product availability or inventory adjustments
• Incomplete customer or shipping information
• Personalization details requiring clarification
• Custom preparation or production requirements
• Increased order volume during busy periods

If additional information is needed to process an order, we may contact you using the email address or phone number provided during checkout.

3. Processing Personalized Wedding Orders

Some wedding invitations, stationery, and decorative accessories may offer personalization options. These products can require additional preparation beyond standard order processing.

Depending on the selected product, personalization may involve couple's names, wedding dates, venue information, custom wording, monograms, or other design details.

Design Preparation & Production

Products that require custom printing, preparation, or assembly may have a separate production timeline. Where applicable, estimated production times and personalization requirements should be reviewed in the individual product description.

If a design proof or customer approval is required for a particular product, production may depend on receiving the necessary confirmation.

Understanding Processing and Production Times

Standard order processing and personalized production are not always the same stage. When a product requires additional production, its total estimated delivery time may include:

• Order verification and preparation
• Applicable personalization or production time
• Shipping transit time after dispatch

Any additional production estimate should be disclosed for the relevant product. Customers ordering items for a scheduled wedding are encouraged to review these requirements before completing checkout.

4. Business Days & Observed Holidays

Our standard fulfillment operations take place on business days, Monday through Friday. Weekends and observed holidays are not included when calculating standard processing estimates.

Fulfillment may be paused or reduced during major U.S. holidays, including:

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

When a holiday falls on a weekend, an observed weekday closure may apply. Carrier operating schedules may also differ from our regular business hours.

Orders placed during weekends or holiday closures will generally enter processing on the next available business day.

5. Shipping Methods & Delivery Estimates

Crest & Bloom offers the following shipping options for eligible destinations and orders. The estimates below apply to products that do not require additional custom production.

How Total Delivery Time Is Calculated

Total Estimated Delivery Time = Applicable Processing or Production Time + Shipping Transit Time.

For eligible ready-to-ship products, Standard Shipping generally represents an estimated total of 6–13 business days, while Fast Shipping represents approximately 4–10 business days.

These estimates do not include any additional production time disclosed for personalized or made-to-order products.

Important Delivery Considerations

Delivery estimates may be affected by shipping destination, carrier operations, severe weather, transportation disruptions, seasonal demand, or other logistics circumstances.

Shipping methods and applicable charges will be presented during checkout. An estimated delivery date is not a guaranteed arrival date unless a specific delivery commitment is expressly provided.

If we cannot ship an order within the time stated or otherwise required by applicable law, we will address the delay and any applicable cancellation or refund rights in accordance with those requirements.

6. Shipping Limitations

Our current shipping coverage is intended for eligible addresses within the contiguous United States.

At this time, shipping is not offered to the following destinations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• International destinations outside the United States

Orders submitted with addresses outside our supported delivery area may be unavailable at checkout or require cancellation and a refund if the order cannot be fulfilled.

Shipping availability may also be limited for certain products based on their size, packaging, or delivery requirements. Any additional restrictions should be disclosed before purchase.

7. Order Tracking Information

After successfully submitting an order, you should receive an order confirmation email at the address provided during checkout.

Once your order has been shipped, a shipping confirmation email containing available tracking information will be sent to you.

When Will Tracking Become Available?

For eligible ready-to-ship orders, shipment preparation generally takes 1–3 business days. Tracking information is provided when the applicable shipment has been arranged or dispatched.

Tracking updates may not appear immediately after a shipping label is created. Carriers may require additional time to receive, scan, and update a package's movement.

If You Cannot Find Your Tracking Email

Please check your spam, junk, or promotions folders. You can also search your inbox for messages from Crest & Bloom.

If you need help locating your shipment information, contact support@crestandbloom.com with your order number.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information when placing an order. Please verify your street address, apartment or unit number, city, state, ZIP code, and contact details before submitting your purchase.

Address Corrections

If you notice an error after placing your order, please contact us as soon as possible. We will review whether a correction can be made before the shipment is dispatched.

Address changes cannot always be completed after an order has entered the carrier's delivery network.

Returned or Undeliverable Packages

Incomplete or inaccurate shipping details may result in delivery delays, carrier returns, or failed delivery attempts.

Where an additional shipment is requested because of an address error supplied by the customer, a reasonable re-shipping fee may apply. We will communicate any additional charge before arranging re-shipment.

If a package is returned as undeliverable, please contact our support team so we can review the carrier status and available options.

Any applicable refund or replacement rights will be handled in accordance with our published policies and consumer protection requirements.

9. Delayed, Lost or Damaged Packages

We understand that receiving wedding products safely and on time is especially important when preparing for a scheduled celebration.

Delayed Deliveries

If your shipment has not arrived within the estimated timeframe, please review the available tracking information and contact our customer support team for assistance.

We can help review the reported shipment status and identify appropriate next steps based on the circumstances.

Lost or Missing Packages

If tracking shows an unexpected delivery status or your package appears to be missing, contact us with your order number and a description of the issue.

We will review the available order and carrier information and address the matter according to applicable delivery obligations and our published policies.

Damaged Products

If your wedding invitations, stationery, or accessories arrive damaged, please contact us promptly. Include your order number, a description of the damage, and photographs where available.

Our support team will review the issue and explain the applicable resolution options, which may include a replacement, refund, or another appropriate remedy.

For additional details about product return eligibility and refund procedures, please review our Return & Refund Policy.

10. Planning Around Your Wedding Date

Wedding invitations and stationery often need to arrive well before the celebration itself. We encourage customers to consider the entire preparation timeline when selecting products and shipping methods.

For example, invitations may need to be addressed and mailed to guests, while ceremony programs, place cards, and menu cards may require final event information before they can be prepared.

Tips for Wedding-Related Orders

• Place orders early enough to allow for preparation and transit.
• Review all wedding dates, names, addresses, and personalized details carefully.
• Check whether the selected item requires additional production time.
• Allow time for invitation assembly and mailing when applicable.
• Consider possible shipping delays during major holidays.
• Contact customer support before ordering if a deadline is particularly important.

Providing a wedding or event date does not automatically create a guaranteed delivery commitment. Please rely on the applicable product processing information and any expressly confirmed shipping arrangements.

Planning ahead can help reduce unnecessary stress and allow more time to enjoy the meaningful moments leading up to your celebration.

11. Our Shipping Commitment

At Crest & Bloom, we believe that thoughtful customer service is an important part of the wedding shopping experience.

We aim to provide clear shipping information, reasonable processing estimates, accessible tracking updates, and helpful assistance when delivery questions arise.

Whether you are ordering your first set of save the dates, selecting invitations, or preparing finishing touches for your reception, our goal is to make the ordering and delivery process as straightforward as possible.

We encourage customers to review product-specific information and contact us whenever additional clarification is needed.

12. Contact Information

If you have questions about shipping methods, processing timelines, tracking details, delivery restrictions, or an existing order, please contact our customer support team.

Email: support@crestandbloom.com

Phone: +1 (214) 738-6291

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

For questions about an existing order, please include your order number and the email address used during checkout.