1. Return Eligibility

Crest & Bloom accepts returns of eligible products within 30 days of the delivery date.

Our standard return policy generally applies to non-personalized wedding stationery, accessories, and other eligible items that have not been used, altered, or damaged after delivery.

Conditions for an Eligible Return

To qualify for a standard return, products must meet the following requirements:

• The return must be requested within 30 days of delivery.
• Products must be unused and in their original condition.
• Original packaging and included accessories should be returned where applicable.
• Products must not show damage, stains, alterations, or signs of misuse.
• Items must not have been personalized or customized, unless an applicable exception applies.
• Customers must contact our support team before sending a return.

For example, unused wedding accessories or unopened packs of standard stationery may qualify for return if they satisfy these requirements.

Products that do not meet the stated conditions may be ineligible for a change-of-mind return. This does not limit applicable rights concerning defective, damaged, or incorrectly supplied products.

Return Window Calculation

The 30-day return window begins on the date your order is delivered, as indicated by the applicable delivery confirmation or other reliable delivery information.

Please contact us within this period to initiate your request. We will provide the next steps and any applicable return mailing instructions.

2. Items Not Eligible for Return

Some products cannot be accepted for a standard change-of-mind return because of their personalized nature, condition, or clearly disclosed sale terms.

Unless otherwise required by applicable law, the following items are generally excluded:

• Customized or personalized wedding invitations.
• Stationery printed with customer-provided names, dates, or event details.
• Custom monogrammed accessories and other made-to-order products.
• Used, damaged, or materially altered products.
• Items missing components necessary for resale.
• Final-sale products clearly identified as non-returnable before purchase.
• Gift cards, if offered and identified as non-returnable where legally permitted.

Items that arrive defective, damaged, incorrect, or materially different from the product description will be reviewed separately, regardless of ordinary change-of-mind return restrictions.

Any product-specific return restrictions should be reviewed on the applicable product page before completing a purchase.

3. Personalized Wedding Invitations & Stationery

Many wedding products hold special meaning because they include personal details about your celebration. Personalized invitations, ceremony programs, place cards, vow books, and other customized items may be produced using customer-submitted information.

Because these products may be prepared specifically for your order, they are generally not eligible for a standard change-of-mind return once production has started or the completed product has been delivered.

Personalization Accuracy

Customers are responsible for carefully reviewing the details submitted for personalization, including:

• Names and initials
• Wedding dates and ceremony times
• Venue names and addresses
• Invitation wording and messages
• Guest names and seating information
• Selected colors, layouts, and design options

Please check all information before completing your order. If you notice an error, contact our support team immediately so we can determine whether changes are still possible.

Design Proofs & Approval

If a product includes a design proof or customer approval step, carefully review all supplied information before approval. The availability of proof revisions and the point at which production begins will depend on the particular product.

Once production has begun, changes or cancellations may not be possible.

Errors or Defects in Personalized Products

If a customized product arrives with a manufacturing defect, damage, incorrect customization not matching the information approved or supplied, or another fulfillment error attributable to Crest & Bloom or its fulfillment partners, please contact us.

We will review the issue and provide an appropriate remedy based on the circumstances and applicable law. Depending on the situation, this may involve a replacement, correction, refund, or another suitable resolution.

Normal differences between digital screen colors and printed materials may occur, but this does not excuse a material failure to meet an expressly stated product specification.

4. Refund Processing & Timeline

Once an authorized return reaches the designated return facility, the returned product will be reviewed for compliance with the applicable return conditions.

After inspection, we will notify you of the outcome of your request.

Approved Refunds

Approved refunds are generally processed to the original payment method within 5–10 business days after approval.

Depending on your bank, credit card provider, or payment processing service, additional time may be required before the refunded amount appears in your account.

The timing of refund processing does not override any shorter refund deadline required by applicable law.

Refund Amounts

For approved standard change-of-mind returns, the refundable amount generally covers the purchase price of the eligible returned products.

Original shipping charges are generally non-refundable unless otherwise required by law or the reason for the return makes a shipping refund appropriate under our policies.

Any applicable return shipping charges will be handled according to the conditions described below.

Refund Notifications

When your refund has been processed, we may send a confirmation message to the email address associated with your order.

5. Missing or Delayed Refunds

If your approved refund has not appeared after the expected timeframe, please take the following steps:

1. Review your bank account or original payment method.
2. Check whether the transaction is still pending.
3. Contact your credit card provider or financial institution to confirm its processing status.
4. If the refund remains missing, contact Crest & Bloom customer support for assistance.

When contacting us, please provide your order number and any refund confirmation information you have received.

Our team will review the available transaction details and help determine the next appropriate step.

Email: support@crestandbloom.com

6. Exchange Policy

Crest & Bloom reviews exchange requests for products that arrive damaged, defective, or incorrect.

If your order contains an issue that qualifies for an exchange, please contact our support team before returning the product.

Exchanges for Damaged or Incorrect Items

Depending on product availability and the circumstances of the issue, we may arrange a replacement for the affected item.

When a replacement is appropriate because of a verified fulfillment error or product defect, customers will not be required to pay additional standard return shipping charges for that correction.

Exchanges for a Different Design or Style

If you would prefer a different design, color, or style of an otherwise correct and undamaged product, we generally recommend placing a separate order for the preferred item and requesting a return of the original product, provided it meets our return eligibility requirements.

Personalized products remain subject to the customization restrictions described in this policy.

Replacement availability may depend on product inventory, customization requirements, and applicable preparation times.

7. Damaged, Defective or Incorrect Orders

We understand that wedding products often need to arrive in suitable condition and in time for important events. Please inspect your package after delivery to confirm that your order is complete and matches the products purchased.

If an item arrives damaged, defective, incorrect, or missing, we encourage you to contact our customer support team within 48 hours of delivery when reasonably possible.

Reporting issues promptly helps us review shipment conditions and determine the most appropriate resolution. The 48-hour reporting recommendation does not eliminate statutory rights or remedies that may remain available afterward.

What to Include in Your Report

• Your order number
• Your full name and contact email
• A description of the problem
• Photographs of the affected product, where available
• Photographs of damaged packaging, if applicable
• Details of any incorrect or missing items

Available Resolutions

After reviewing the information, we may provide a replacement, correction, refund, or another appropriate resolution in accordance with the circumstances and applicable consumer protection requirements.

For personalized stationery, we may also review submitted personalization details and any applicable design approval records to identify the source of an error.

We aim to address verified product and fulfillment problems clearly and fairly.

8. Return Shipping Information

Return shipping arrangements depend on the reason for the return and the product's eligibility.

Change-of-Mind Returns

For eligible returns requested because of a change of mind, the customer is generally responsible for paying return shipping costs.

The actual cost will depend on the selected carrier, package size, package weight, and shipping origin. We recommend using a trackable shipping method.

Defective, Damaged or Incorrect Products

When a return is required because of a verified product defect, shipping damage, or fulfillment error, Crest & Bloom will provide appropriate return instructions and cover reasonable authorized return shipping costs where applicable.

Return Packaging

Please package returned products carefully to reduce the risk of damage during transit. Whenever possible, use suitable protective packaging and retain proof of shipment.

Return Mailing Address

Before mailing any products, contact customer support to obtain return authorization and the appropriate return shipping address.

Important: The business contact address listed in this policy is not automatically the designated return processing address. Please do not ship returns there unless our support team specifically instructs you to do so.

9. How to Request a Return

To help us process your request efficiently, please contact Crest & Bloom customer support before sending any items back.

Step 1: Contact Customer Support

Email support@crestandbloom.com with the subject line "Return Request – Order #[Your Order Number]".

Please include your order number, the product you wish to return, and a brief explanation of the reason for your request.

Step 2: Receive Return Instructions

Our support team will review the request, confirm the applicable return conditions, and provide instructions when the product is eligible.

For approved physical returns, we will provide the appropriate mailing address and any additional instructions needed.

Step 3: Package & Ship Your Return

Carefully package the approved item and send it using the authorized return instructions. We recommend keeping your shipping receipt and tracking information.

Step 4: Return Inspection

After the return is received, the item will be inspected against the applicable return conditions.

Step 5: Refund or Resolution

If the return is approved, the refund will generally be processed within 5–10 business days after approval, subject to applicable legal requirements.

Returns sent without prior authorization may be delayed while we identify the order and determine eligibility. Please contact us first to avoid unnecessary complications.

10. Order Cancellation & Modifications

We understand that wedding plans and personal details can sometimes change. If you need to cancel or modify an order, please contact our customer support team as soon as possible after checkout.

Standard Product Orders

Cancellation or modification requests for standard products may be accommodated before the order enters an irreversible fulfillment or shipping stage.

Once an order has shipped, cancellation may no longer be possible. Where eligible, the product may instead be returned according to the standard return process.

Personalized Wedding Orders

For customized invitations, stationery, or accessories, cancellation availability depends on whether personalization preparation or production has begun.

Orders that have already entered custom production may not be eligible for change-of-mind cancellation or modification, subject to the terms disclosed at purchase and applicable law.

Changes to Wedding Details

If you need to correct a wedding date, name, venue address, or other customization detail, contact us immediately.

We will review whether the requested adjustment is possible based on the order's processing stage. Changes cannot be guaranteed after preparation or production has started.

Cancellation Refunds

If a cancellation is approved and a refund is due, the payment will be returned to the original payment method within the applicable refund processing timeframe.

For additional information about processing and delivery, please review our Shipping Policy.

11. Business Contact Information

If you have questions about a return, refund, exchange, cancellation, or product issue, please contact Crest & Bloom through the information below.

Email: support@crestandbloom.com

Phone: +1 (214) 738-6291

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

For inquiries about an existing order, please include your order number when available so our team can assist you more efficiently.

12. Our Customer Commitment

At Crest & Bloom, we know that wedding planning involves meaningful decisions, personal details, and important timelines. We want every customer to feel informed and supported when choosing products for their celebration.

Our goal is to communicate return conditions clearly, respond to order-related concerns, and provide fair resolutions when products arrive damaged, defective, or incorrect.

Whether you are preparing your wedding invitation suite, selecting stationery for the reception, or choosing accessories for the finishing touches, we appreciate the opportunity to be part of your special day.

Thank you for choosing Crest & Bloom.